Managing expectations

Something I learnt this morning after having a "unit" meeting. 

Came across this article which I suspect could probably give IPAM a run for their money. And I came to the ever popular story for managing expectations.

" A boy stopped in between 2 stores which sold candy. The stores sold the exact same candy at the exact same prices. The store on the left was manned by a grandpa, who had been in the business for 10 years. He scooped some candy out for the girl who wanted to buy some, then slowly scooped more out and topped it up to the weight she desired. A young man had just opened the store on the right and was also scooping the candy for another girl who went in. He held a big bunch of candy on the scale, and upon realizing that it was over the weight of candy the girl requested, took some and put it back into the jar. 

The boy smiled and went into the shop on the left, for the image of scooping more candy out had been etched in his mind. "

I guess I didn't realize how important managing these expectations were until today, when I actually heard the crux of the comments. Oh well, it could be any factor leading to this, right up to this very moment. But good thing is boss shares the same sentiments, and thus it does not matter as much since it's very much easier to manage boss' expectation rather than the junior staff.

Spent some time poring over the articles.

Managing expectations is about perception - under promise and over deliver.