When someone complains to me, I watch my behaviour and try my best not to interrupt with my own (perhaps similar) matters, because I think all the complaining party wants is a listening ear. Being very mindful of this, I will purposely stop myself when I catch myself subconsciously doing it. I'm but Singaporean after all.
When you are the listening ear, do you do that or do you not care about the complaining party and go on to vent your frustrations on the person who was hoping to get some relief by talking to you?
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